Fulfilment doesn't only mean sending out physical goods - it encompasses the timely supply of the product, service or information requested by you our customer.
For us it makes commercial sense to fulfil orders quickly and efficiently. We are also legally obliged, under the British Code of Advertising, to fulfil our promises. Copies of the Code are available from the Advertising Standards Authority.
We are international members and account holders with Paypal.
DELIVERY
We are able to deliver anywhere in the UK or Europe within 2-5 days and to North America and the rest of the world within 7-14 days.
If you for some reason you have not received your order within 14 days and the requested books are not part of an advance order, please e-mail us or telephone:+44 (0) 800 1692911 (UK) or 001 973 694 0379 (USA).
We track all orders by e-mail address, so sending an e-mail (rather than calling) is the fastest, most efficient way to contact us. Please send any order-related queries to customercare using the e-mail address that you used when you placed your order.
If you have any other book-related query, please write to US.
Postage in the UK
We charge postage & packaging depending on the price and weight.
Shipping
We ship books anywhere in the world.
We know that delivery costs are an important part of your purchase decision. We offer free delivery on large orders. If you wish to make a large order, send us an email and let us know.
When we send large orders we receive a discount from our carrier and so we pass that discount on to you the customer.
Lux-Verbi’s Privacy Notice
At Lux-Verbi we know how important it is to care for your information.
When you purchase from Lux-Verbi, you are guaranteed the practices described in this Privacy Notice, which will form part of your contract with us.
At Lux-Verbi we do not sell or give out your information to others.
Any information that you provide us is considered highly confidential and is securely protected. It is kept only for in-house purposes of providing you better service through Lux-Verbi.
|